Legal
Refund policy
Last updated: 2026-09-16.
Short version: the app is a subscription you can cancel any time, like a streaming service, and it isn't refunded. Discovery calls are rebookable if you give us enough notice. The specifics are below.
The Zero to Hero app and Anna
Your first $19 payment buys the app for keeps and your first month with Anna, the AI tutor. Keeping Anna is $19/month after that. Payments are not refundable, including the first one.
Cancel any time from the Manage subscription link in the app. You keep Anna until the end of the month you've paid for, then she is greyed out. The app, your progress and every word Anna taught you stay yours. No partial refunds for the remainder of a month.
Charged after you cancelled, or twice for the same month? Email hello@nekhslanguageblueprint.com from the address you used to buy and we refund the mistaken charge to the original payment method within 5-10 working days.
The Discovery Call
If Nekh reschedules or cancels, you get a new slot at no charge or a full refund, your choice.
If you need to reschedule and it's 48 or more hours before your session, rebooking is free — pick a new slot in the same booking flow.
If you need to cancel or reschedule inside the 48-hour window, or don't show up, the slot counts as used and there's no rebook.
There's no cash refund on a Discovery Call — rebook is the resolution path.
The coaching retainer
Free rebook if you cancel with at least 48 hours notice. No cash refunds.
If the retainer is running and you decide to stop, you can cancel any time from your Stripe customer portal or by emailing us. You'll be charged for the current billing cycle in full and nothing beyond that. If a scheduled session in the current cycle can't be delivered because Nekh cancels, it rebooks into the next available slot at no additional charge.
What we don't refund
Time you've spent on the material. Any language progress you did or didn't make. Situations where the product worked as described and you changed your mind after the refund window.
If something goes wrong
Bugs that block access, payment errors, double charges, receipts you can't find. Email hello@nekhslanguageblueprint.com and we'll sort it. This is separate from the refund conditions above; a broken product isn't a change of mind.
Governing law
Governed by the laws of Norway. Your statutory consumer rights under Norwegian law and, if you're resident in the EEA, the consumer laws of your country of residence, apply on top of anything on this page and are not affected by it.